Giving and Receiving Constructive Feedback Course

At the British Academy for Training and Development, we offer the Giving and Receiving Constructive Feedback Course, designed to help professionals enhance their communication skills and foster personal and team growth. From personal and professional development such as providing constructive feedback in one's own office to accepting feedback regarding someone's work, this course presents fundamental information. Attendees would also learn valuable techniques for giving constructive feedback such as the SBI (Situation-Behavior-Impact) model that ensures straightforward, action-oriented feedback with an inspiring touch. Equally important is how to accept feedback with an open mind, including active listening and converting feedback into actions for better performance. The attendee will learn to combat some major obstacles regarding feedback, such as negative reactions and culturally varied practices in giving feedback. Authentic role-play exercises and case studies comprise practical experience, preparing the learner to draw an action plan on feedback for the continuous learning process. Giving good feedback is an essential part of a manager’s role, not only to get the best outputs but also to motivate and develop staff. It is doubly important when dealing with a performance challenge of some sort. By the end of the course, attendees would be skilled in giving and receiving feedback that will establish an environment conducive to positive workplace culture and improvement efforts.