Preparation for Professional Collection Manager (PCM) Certificate

Concept of collections and its role in the revenue cycle.

Objectives of professional collection management.

Types of collections: internal, external, legal.

Main tasks of the collection team.

Key Performance Indicators (KPIs).

Relationship between collections and other departments.

Proactive vs. reactive collection approaches.

Smart collection systems and follow-up techniques.

Escalating cases based on risk levels.

Listening and professional negotiation skills.

Managing emotions and building trust.

Handling objections and complaints.

Methods and techniques for phone collections.

Managing and preparing for field visits.

Setting objectives and expected outcomes for visits.

Using CRM systems in collection processes.

Reminder and automated collection software.

Measuring the impact of automation on collection results.

Basic legal documentation for debt.

Steps for judicial collection and official procedures.

Legal constraints and financial rights.

Drafting formal letters and warnings.

Using professional and legal language.

Email correspondence and automated collection messages.

Privacy in corporate and institutional debt collection.

Managing large receivable accounts.

Negotiating with legal and accounting entities.

Daily and monthly collection reports.

Financial collection indicators and analysis.

Using charts and graphs for evaluation.