Total Quality Management in Health Services (Advanced Training Courses)

How Participants Will Benefit from Attending the Training Program:

At the end of the course, participants will know:

• The role of Total Quality Management (TQM) in managing errors.
• The difference between the traditional management approach, which focuses on inspection and monitoring of production or service processes and correcting what can be fixed, and the TQM approach, which follows a preventive management style that avoids errors through proper performance the first time and every time, making it everyone's responsibility.
• The role of TQM in improving services or products.
• How to meet specifications and implement improvements that are characterized by continuity, unlimited scope, and long-term sustainability across the entire organization.
• The administrative and technical methods that underpin TQM, where the product creator or service provider is the closest and best source, with performance driven by community bodies involving all workforce members and individuals.

This course is aimed at the following target audience:

• Anyone involved in public health matters, either directly or indirectly, such as:
  • Workers in public health sectors within governmental and non-governmental organizations.
  • Inspectors in pharmaceutical companies and hospitals.
  • College students and health institute students who wish to specialize in epidemiology and public health specifically.