Handling Complaints

Introduction to the Client and Its Importance

• The importance of developing communication skills

• Non-verbal communication

• Listening

• Verbal communication

• Word choice

• Tone of voice

• Professional appearance

• First impressions

• Meeting clients professionally

• Types of clients

• Problem-solving and error rectification

• Who is responsible for customer service?

• Measuring service quality levels

• Reasons for customer complaints

• Cost of dissatisfied clients

• Encouraging clients to complain

• Avoiding client dissatisfaction

• How to say "No" to a client

• Methods for calming upset clients

Training Locations: The courses are held in the following countries: Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, as well as Australia and the United States. Courses are offered at times and locations that suit your business needs and schedule.

Training Program Execution Styles:

• Group training in academy centers

• One-on-one training

• Field and practical training with a modern approach

• Theoretical training in dedicated halls within the academy

What Does the Participant Get from the Training Program? After completing the course, participants will receive a certificate accredited by the British Academy for Training and Development for attending the mentioned training program.

Note: We can offer this course at a location and time convenient for you.

This course is offered to high-profile individuals with high standards. For more information, contact the British Academy for Training and Development team.