Managing Sales and Phone Calls

After completing the program, participants will be able to:

• Prepare well for communication.

• Use a distinctive and polite speaking style.

• Avoid using inappropriate phrases (prohibited phrases).

• Handle call recording devices when transferred.

• Track customer feedback and record opinions.

• Use effective call termination techniques.

• Identify and formulate key outcomes related to business problems and research issues.

• Define and propose actionable recommendations.

• Provide usable outputs at the end of the project.

• Write the research report, design, and present the main findings in a way that adds value to the end-user or client.

• Adhere to ethical matters and integrate them into the research reporting process.

Target Audience for the Course:

• Current and potential employees in business and marketing research.

• Researchers in public institutions, public service, and non-governmental sectors.

• Managers using marketing research services.

• Current and potential workers in marketing research.

• Researchers in institutions, public service, and non-governmental sectors.

• Managers using marketing research services.

• Managers and owners of government and private companies.

• Managers of large companies.

• Owners of industrial, commercial, tourism, and service enterprises.

• All employees working in management and execution.

• Anyone interested in building promising companies with a bright future.