Selling by Phone

After completing the program, participants will be able to:

• Prepare well for communication.

• Use a distinguished and polite speaking style.

• Avoid using certain phrases (prohibited phrases).

• Handle calls when directed to a voicemail system.

• Track customers and record their opinions.

• Use proper call-closing techniques.

• Define and formulate key outcomes related to business issues and research problems.

• Identify and formulate actionable recommendations.

• Provide usable outputs at the end of the project.

• Write a research report, design, and present a presentation of the main findings that add value to the end user or client.

• Adhere to ethical issues and integrate them into the research findings reporting.

Target Audience for the Course:

• Current and potential employees in business and marketing research.

• Researchers within organizations, the public service, and non-governmental sectors.

• Managers who use marketing research services.

• Current and potential employees in marketing research.

• Researchers within organizations, the public service, and non-governmental sectors.

• Managers who use marketing research services.

• Managers and owners of government and private companies.

• Managers of large corporations.

• Owners of industrial, commercial, tourism, and service establishments.

• All those working in management and implementation.

• Anyone who wants to build promising companies with a bright future.